Symoda Inc. respects your privacy. This Privacy Policy covers Symoda’s practices for the Symoda websites or mobile applications (“Sites”) that link to this Policy as well as to the products, services and web-based applications provided by Symoda (our “Products”). This Policy, including the following individual Privacy Notices that may be presented at the time and/or in the context in which Symoda collects certain Personal Data, describe our privacy practices. These individual Privacy Notices supplement and are incorporated into this Privacy Policy to describe in more detail the Personal Data collected, its purposes and our practices with respect to certain business functions:
We describe in more detail our practices related to the purchase, registration, use and management of our Products in our Portal Privacy Practices Notice which appears in our product management portals that are restricted to registered users.
What is Personal Data
Personal Data is information relating to identified or identifiable individuals (including individual representatives of companies, such as employees or administrators). Symoda collects Personal Data to market, sell, provision, manage and support our Products and to run our business. Symoda Inc. is the controller of such Personal Data, and unless otherwise noted, the remainder of this Privacy Policy applies to Symoda’s collection and use of Personal Data for which we are a controller.
Symoda also processes Personal Data we receive in our role as a service provider for our customers who use our Products. We are a processor of such Personal Data that is submitted to us by our customers who are authorized to do so by the controllers of such data or who are the controllers of such data. If you would like to inquire about or exercise any rights you may have with respect to data that is provided to us in our capacity as a processor, you should reach out to that Symoda customer directly. We are not responsible for the privacy or data security practices of our customers, which may differ from those set forth in this Privacy Policy.
Information that does not and cannot be used to directly or indirectly identify an individual is not Personal Data. This can be aggregated information about a group or category of data or data that has been de-identified so that it cannot be attributed to any individual. We may use and share such information to improve our Sites and our Products, develop new products, understand and/or analyze usage, demand, and general industry trends, develop and publish white papers, reports, and generally for any purpose related to our business. Our practices described in this Privacy Policy do not apply to nor restrict our collection and use of such data.
When and for what purposes do we collect Personal Data
Symoda collects Personal Data when someone visits our Sites, fills out a form or provides information on our Sites or on websites hosted on our behalf, submits an email or other inquiry to us, communicates with us in person, by phone or by email, enters a contest, visits our offices, applies for employment, posts on one of our community forums, provides feedback, registers for or attends a Symoda event or webinar, purchases or uses a Product, registers for or logs on to one of the product management portals that are restricted to registered users, or requests support for a Product.
We use Personal Data to fulfill the purpose for which the data is collected, such as to provide a requested product demonstration, to manage event or product registrations, or to process billing for our Products. We also use Personal Data we collect to maintain the security of Sites and Products and to run and manage our business.
Please consult our individual Privacy Notices for more details about the types of Personal Data we collect for certain business functions, when it is collected and the purposes for which it is collected.
How does Symoda Collect Personal Data
We collect Personal Data from several categories of sources.
We collect Personal Data that you give us directly such as when you fill out a form, sign in as a visitor to our office, apply for employment, purchase a Product, register for an event or otherwise communicate with us.
We collect Personal Data from other sources such as public databases, third party providers of business contact information, third party websites that we make available to you, recruitment services, social media sites, and public websites.
We also use information-gathering tools such as cookies and similar technologies that automatically collect information that may contain Personal Data from your computer or mobile device when you use our Products, visit our Sites or interact with emails from us.
How we may Share Personal Data
Symoda may share Personal Data in the following circumstances:
to and among corporate subsidiaries and affiliates for the purposes described and consistent with the practices in this Policy;
to vendors, consultants or other service provider companies that provide services that help us with our business activities such as processing Customer payments, customer relationship management services, marketing, data analytics, security and enterprise resource planning. These companies are authorized to use Personal Data only as necessary to provide these services to us;
with other companies whose products or services we think may be of interest to you in joint marketing and support efforts. We will obtain your consent where required for such joint marketing efforts.
Symoda may also disclose such Personal Data to a third party in the following limited circumstances:
as needed to enforce Symoda’s Terms of Use, policies and any other contractual relationships with our customers;
when we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our Sites or Products against possible attacks, or protect the property and safety of Symoda, our Customers or the public;
as required by law, such as to comply with a subpoena, warrant, regulatory oversight or similar legal process;
in connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company or its subsidiaries and affiliates.
Please consult our individual Privacy Notices for more details about the types of Personal Data we may share, the purposes for sharing it, and the categories of recipients.
International Transfers of Personal Information
We may transfer Personal Data to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which the information was initially provided. When we transfer Personal Data to other countries, we will protect that Personal Data as described in this Privacy Policy.
Symoda’s Commitment to Securing Personal Data
Symoda is committed to protecting all Personal Data we collect and use. To that end, we have implemented physical, administrative and technical safeguards to help us protect Personal Data under Symoda’s control from unauthorized access, use and disclosure.
However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our Sites and Products you acknowledge and accept that despite the security measures we employ, we do not guarantee that our Sites, Products and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.
External Links/Third Party Websites
Symoda’s Sites may provide links to and be accessed via links from third-party websites, including social media websites, whose privacy policies differ from those of Symoda. Even if the third-party is affiliated with Symoda through a business partnership or otherwise, Symoda is not responsible for the content, privacy policies, or practices of such third parties. We encourage you to review carefully the privacy policy of any website you visit.
Children
Our Sites and Products are not for minors and we do not knowingly attempt to solicit or receive any information from children. However, if a child under 18 provides Symoda with Personal Data, the parent or guardian should contact Symoda immediately so we can delete such information.
GDPR / European Privacy
This European Privacy Notice supplements the information contained in the Symoda Privacy Policy, including its Privacy Notices, and applies to all visitors, users, and others from Europe. Specifically, if you are in the European Economic Area, Switzerland or the United Kingdom, you have the right to obtain information concerning your Personal Data. This includes the right to know whether or not we process personal data concerning you and, if this is the case, to access your personal data. In certain cases, you may request rectification, erasure or restriction of the processing of your personal data. Further, in certain cases you also have a right to object the processing of personal data and the right to data portability.
Legal Basis for processing your information.
We collect and use the personal data described above in order to provide you with the Sites and Products in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that others acting on our behalf obtain such consent.
If the processing of your personal data is based on legitimate interests, you have the right to object to the processing on grounds relating to your particular situation or to the fact that the data are processed for direct marketing purposes. In the latter case, you have a general right to object.
If the processing of your personal data is based on your consent, you are entitled to withdraw your consent at any time. Please bear in mind that such withdrawal of consent only has future effect. It does not render invalid nor illegal the processing based on consent before it is withdrawal.
Please consult our individual Privacy Notices for more details about the types of Personal Data we may collect, the legal bases for our processing, and our privacy practices for individual business functions.
Profiling and Automated Decision-making:
Symoda combines Personal Data we collect to help us determine what products and services might be of interest to an individual and when that individual might be ready to make a purchase based on repeated interaction with Symoda or its Sites. Symoda personnel are involved in this process and no automated decisions are made that would result in legal effects or significantly affect an individual.
You also have the right to lodge a complaint with the competent supervisory authority. A list of the competent supervisory authority can be accessed at Data Protection Authorities – European Commission.
If you would like to inquire about or exercise any rights you may have with respect to your Personal Data for which we are a processor that has been submitted to us through a Symoda customer, you should reach out to that customer directly.
Updates to our Privacy Policy
We may update this Privacy Policy from time to time. Please consult the “Effective Date” below to see when the Policy has been most recently updated. We encourage you to check this Policy frequently to see updates that may affect how your information may be used.
Effective Date: June 1, 2023
If you would like more information on our policy and how we manage your data please email us at [email protected]